How to find information on my order
If you purchased during our Black Friday or Cyber Monday promotion (Thursday 11/21 through Mon 12/2), please know your order may take longer than 3 business days to process due to high volume. Orders are still eligible for full refunds within 60 days
Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order, please email us at s
Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d
Oh no! If your package has been lost in transit, please email us at [email protected]. *After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
We're sorry to hear that and we'd love to make it right for you! Please contact our Customer Support Team and let them know exactly what was incorrect about the order. Once this information is received, they'll create a new order for you to receive t
We're sorry to hear that and we'd love to make it right for you! Please contact our Customer Support Team and let them know what is missing. Once this information is received, they'll create a new order for you to receive the correct items. Email our
Oh no! If your package has been lost in transit, please email us at [email protected]. *After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Discount codes can be used on iliabeauty.com orders excluding subscriptions, sets, and gift cards. They cannot be combined with other offers. You can use one discount code per order. If you use a discount code on your order, it is not considered a sa
Discount codes are applied during checkout. Once you click on the checkout button from your shopping bag, enter your code in the "Discount code or gift card" box and click on "Apply". Please note sitewide promotions will be applied automatically once
We're sorry to hear that! If your code isn't working it's likely because it's been used before or there are subscription items or sets in your cart. If you would like to use your promo code, please move your subscription items to a one-time purchase.
That's not a problem! Please email our Customer Support Team at [email protected] or submit an inquiry here: https://support.iliabeauty.com/en-US/contact. Include the discount code you wanted to use in your inquiry and once your order has been p
When iliabeauty.com is running a sitewide promotion the discount will be taken off during checkout. You will not see the discount in your shopping cart or while browsing the site. Your order will be eligible for a refund within 60 days as long as it
ILIA Beauty accepts all major credit cards, ShopPay, AfterPay, PayPal and ILIA Beauty e-gift cards.
ILIA Beauty offers electronic gift cards (e-gift cards) for purchase on our website. Please note it will be emailed and not physically mailed. If you are purchasing an e-gift card for someone else, you will need to either enter their email address at