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How to find information on my order

How do I check the status of my order?

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order, please email us at s

Can I edit or cancel my order?

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d

I have an issue with my order. What should I do?

Oh no! If your package has been lost in transit, please email us at [email protected]. *After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Promotions and Discounts

Can I use a discount code on top of the sitewide promotion?. No, you may only use one promotional code per order. Can I use two discount codes?. No, you may only use one discount code per order. I forgot to use my discount code! What do I do?. That's

What forms of payment do you accept?

ILIA Beauty accepts all major credit cards, ShopPay, AfterPay, PayPal and ILIA Beauty e-gift cards.

Tell me more about e-gift cards.

ILIA Beauty offers electronic gift cards (e-gift cards) for purchase on our website. Please note, that it will be emailed and not physically sent to the recipient. If you are purchasing an e-gift card for someone else, you will need to either enter t