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ILIA Customer Support

<p><style type="text/css" id="isPasted"></style><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91);">Sometimes packages will be marked delivered 24-48 hours in advance by the mail carrier. Please check your front and back porches, side doors, and garage areas to make sure your package isn&apos;t hidden.&#xA0;</span></p><p><span style="color: rgb(91, 91, 91);">If your order was marked delivered 2+ business days ago, please contact our Customer Support Team at</span> <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a> <span style="color: rgb(91, 91, 91);">or submit an inquiry through our Contact Form here:</span> <a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a></p><p><span style="color: rgb(91, 91, 91);">We will absolutely get you your order!</span></p><p><br></p><p><style type="text/css" id="isPasted"></style></p>

Oh no! If your package has been lost in transit, please email us at support@iliabeauty.com.
*After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

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Orders

Black Friday and Cyber Monday Orders

How do I check the status of my order?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use my promo/discount code on my order

How do your sitewide promotions work?

What forms of payment do you accept?

Tell me more about e-gift cards.

What is your return/exchange policy?

How do I start a return?

How do I start an exchange?

When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

Where is my order?

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How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers

Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

How do I set up an account?

I'm having trouble logging into my ILIA account

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When is my next subscription order?

How do I swap products or shades in my subscription?

Tell Me More about Subscription

Tell Me More about ILIA VIP Rewards

How do I change my default address?

Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Does ILIA test on animals?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products certified organic?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

I'm have a reaction to a product, what do I do?

Product Information

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

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Can I use my points and a promo code?

Is there a limit to how many product reviews I can earn points for?

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What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

How do I leave the program?

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Loyalty Rewards

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Where can I shop ILIA in person?

Contact Information

Careers at ILIA Beauty

Recycling

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My order was marked delivered, but it's not here. What do I do?Updated 4 months ago