My order was marked delivered, but it's not here. What do I do?Updated a month ago

Sometimes packages will be marked delivered 24-48 hours in advance by the mail carrier. Please check your front and back porches, side doors, and garage areas to make sure your package isn't hidden. If you purchased Package Protection during checkout, please file a claim in our Returns & Claims portal here: https://iliabeauty.com/apps/redo/returns-portal/

If you didn't purchase Package Protection, and your order was marked delivered 2+ business days ago, our team is always happy to assist. You can easily reach us through our Support Center here: ILIA Support Form

For orders placed within the EU & UK please reach out to our team directly for further assistance: 

EU: [email protected]

UK: [email protected]