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ILIA Customer Support

Find answers to the most frequently asked questions related to orders, shipping, product details, ingredient benefits or our auto-replenishment program.

ILIA Beauty Help Center

When will my order ship and arrive?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use my promo/discount code on my order

My Amazon order was wrong/misdelivered. What do I do?

How do your sitewide promotions work?

Tell me more about e-gift cards.

Orders

What is your return/exchange policy?

How do I start a return?

How do I start an exchange?

When will I get my refund?

How do I return or exchange my order from Amazon?

Returns & Exchanges for the US

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchange policy (EU)

Returns & Exchanges for the EU

Returns & Exchange policy (UK)

Returns & Exchanges for the UK

Returns & Exchanges

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers

Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping Time Frames & Costs (EU)

Shipping & Tracking FAQ's (EU)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping & Tracking

How do I set up an account?

I'm having trouble logging into my ILIA account

Do I need an account to place an order?

Why can't I login to my account to manage my subscription?

What can I manage in my account for my subscription?

How do I skip my next subscription shipment?

How do I cancel my subscription?

How do I change the frequency of my subscription?

When is my next subscription order?

How do I swap products or shades in my subscription?

How do I change my default address?

Tell Me More about Subscription

Tell Me More about the ILIA VIP Rewards Program

How do I manage my email subscription?

Account Access and Subscription Management

How do I find my shade?

I used True Skin Serum Concealer, what is my Skin Blur Serum Concealer shade?

I wear Skin Tint, what is my Sun Serum Mineral Sunscreen SPF 50 shade?

I wear Super Serum Skin Tint SPF 40, what is my Skin Blur Serum Concealer shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products nut-free?

Are ILIA products certified organic?

Are ILIA products safe for pregnancy?

Does ILIA test on animals?

Do ILIA products contain Titanium Dioxide?

What does "may contain" mean in your ingredient lists?

Where is your tocopherol derived from?

What preservatives does ILIA use?

When do my products expire?

What active ingredients are in Skin Tint?

What are the key ingredients in the Super Serum Skin Tint SPF 40?

What is the difference between Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50?

I'm having a reaction to a product, what do I do?

Why did my Skin Rewind Complexion Stick arrived dented?

What are the key ingredients in the Sun Serum Mineral Sunscreen SPF 50?

Does ILIA test for heavy metals?

Are Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50 sweat or water-resistant?

Does ILIA Beauty use dyes in products?

Are the Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50 reef safe?

Where are ILIA products made?

Which products are free of Mica and where do you source it?

Will my products melt/freeze in certain temperatures?

Which ILIA products contain SPF?

What sharpener should I use with the Lip Sketch Hydrating Crayon?

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

How do I redeem my points?

Can I use my points and a promo code?

I'm in the Super Tier, how do I access my free standard shipping?

I'm in the Limitless Tier, how do I access my free expedited shipping?

Is there a limit to how many product reviews I can earn points for?

What happens to my points if I cancel an order after redeeming a reward?

What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

How do I leave the program?

Where can I report a problem or send feedback?

Loyalty Rewards

Careers at ILIA Beauty

Contact Information

Do you offer Professional Discounts?

Recycling

Tell Me More About Your Affiliate Program

What methods of payment do you accept?

Where can I shop ILIA in person?

Learn More

We have a generous 60-day return policy. If you're in the U.S., all you’ll need is your order number and zip code to get started here: https://returns.iliabeauty.com.

Have questions about editing or canceling your order? Track the status of your ILIA Beauty order through your confirmation email.

Have questions about ILIA Beauty's subscription services? We've got all the answers you need in order to make sure you always have the products you need, when you need it, with Auto-Replenish.

Transparency is important when it comes to makeup and skincare, which is why ILIA Beauty provides all the product and ingredient information you need when selecting the perfect products for your skin.

Have questions about ILIA Beauty's Loyalty Rewards? We've got all the answers you need on frequently asked questions.

ILIA Beauty puts focus towards clean beauty without compromise. Learn more about our company and explore our range of clean, sustainable beauty products. Embrace a new standard of conscious beauty with ILIA.

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