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Find answers to the most frequently asked questions related to orders, shipping, product details, ingredient benefits or our auto-replenishment program.

ILIA Beauty Help Center

What is the ILIA return policy?

How do I exchange my ILIA order?

When will I get my refund?

What if my return is late?

ILIA Beauty Order Returns and Exchanges

What’s the status of my ILIA order?

My ILIA order was marked delivered but I can’t find it– What should I do?

My item arrived damaged– What should I do?

How do I edit or cancel my ILIA order?

How do I edit my shipping address for ILIA?

Questions About My ILIA Beauty Order

U.S. Shipping Costs

International Shipping Costs

Find ILIA Beauty International Retailers

ILIA Beauty Shipping and Delivery Process

What forms of payment do you accept?

Tell me more about e-gift cards.

How do I redeem an e-gift card?

Payment Methods

Can I use a promo code on top of a promotion?

Can I use multiple discount codes at checkout?

Promotions

FAQs About ILIA Beauty Payments and Promotions

How does ILIA Auto-Replenish work?

Which ILIA Beauty products are available for Auto-Replenish?

Can I return and/or exchange my ILIA Beauty Auto-Replenish order?

Can I use a promo code with my ILIA Beauty Auto-Replenish order?

How do I change, skip, or cancel my ILIA Auto-Replenish order?

What is the deadline to make changes to my ILIA Beauty Auto-Replenish?

If I change my next charge date, will it change my order frequency?

How do I edit my shipping address for ILIA Auto-Replenish?

How do I edit my ILIA Auto-Replenish billing address?

How do I change my ILIA Auto-Replenish charge date?

How will I know when my ILIA order will ship?

How often do ILIA's Auto-Replenish orders ship?

Does ILIA offer expedited shipping for Auto-Replenish orders?

Do you ship internationally with the Auto-Replenish program?

ILIA Beauty Subscription Questions and Information

Does ILIA have clean ingredients?

Are ILIA product made with natural or synthetic ingredients?

Are ILIA Beauty products gluten-free?

Is ILIA cruelty-free?

Are all ILIA Beauty products vegan?

Are ILIA Beauty products soy-free?

Are ILIA Beauty products dairy-free?

Is ILIA fragrance free?

Where are ILIA Products Manufactured?

Are ILIA Beauty products safe for pregnancy?

Are ILIA Beauty products certified organic?

Does ILIA test for heavy metals?

What are the active ingredients in ILIA Beauty's SPF products ?

Does ILIA Beauty use dyes in their products?

When will my ILIA Beauty products expire?

Will ILIA Beauty products melt/freeze in certain temperatures?

Does ILIA use Tocopherol?

Does ILIA use preservatives?

Is arnica good for your face?

What is mica in makeup?

ILIA Beauty Product FAQs and Information

ILIA Beauty Contact Information Information

Careers at ILIA Beauty

Recycling

ILIA Beauty Company Information and FAQs

ILIA Beauty Canada Shipping

What is your return policy for Canada?

How do I exchange my Canada order?

When will I get my refund for my Canada order?

My order was marked delivered but I can’t find it– What should I do?

How do I edit or cancel my Canada order?

How do I edit my shipping address?

ILIA Beauty Canada

ILIA Beauty U.K. Shipping

What is your return policy for the U.K?

How do I exchange my U.K. order?

When will I get my refund for my U.K. order?

What’s the status of my U.K. order?

How do I edit or cancel my U.K. order?

ILIA Beauty U.K.

If you need to return an ILIA Beauty order or exchange an ILIA Beauty product, check out our frequently asked questions below. Can't find the answer here? Contact us here.

Have questions about editing or canceling your order? Track the status of your ILIA Beauty order through your confirmation email.

Learn more about shipping in your country. Need to return or recycle an ILIA Beauty product? Go to our Returns & Recycling page to start your return.

Need to know which payment options we offer or how our gift cards work? Check out our Payment Options. If you have questions about discounts and coupons, check for Promotions on our site.

Have questions about ILIA Beauty's subscription services? We've got all the answers you need in order to make sure you always have the products you need, when you need it, with Auto-Replenish.

Transparency is important when it comes to makeup and skincare, which is why ILIA Beauty provides all the product and ingredient information you need when selecting the perfect products for your skin.

ILIA Beauty puts focus towards clean beauty without compromise. Learn more about our company and explore our range of clean, sustainable beauty products. Embrace a new standard of conscious beauty with ILIA.

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