Shipping & Tracking  FAQ's (US)

Shipping & Tracking FAQ's (UK)

Shipping & Tracking FAQ's (CA)

Feel free to chat live with us, we will reply during business hours.

Hi! We are happy to hear from you. Please allow 1-3 days for a response. You can find our current promotions here: https://iliabeauty.com/pages/promotion-details

Purchased after 9/24/24 and trying to return? Please ensure your order number has #ILIA in front of it when initiating your return.

Find My Shade

ILIA Customer Support

Need to edit or change your order? Find information about your ILIA Beauty order here, and learn how to track, cancel or modify your order.

Order Questions | ILIA Beauty Help Center

Have questions about editing or canceling your order? Track the status of your ILIA Beauty order through your confirmation email.

Shipping & Tracking

Black Friday and Cyber Monday Orders

How do I check the status of my order?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use my promo/discount code on my order

How do your sitewide promotions work?

What forms of payment do you accept?

Tell me more about e-gift cards.

Orders

What is your return/exchange policy?

How do I start a return?

How do I start an exchange?

When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

Holiday Shipping Cut-Offs

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers

Shipping Time Frames & Costs (UK)

Shipping Time Frames & Costs (CA)

How do I set up an account?

I'm having trouble logging into my ILIA account

Do I need an account to place an order?

Why can't I login to my account to manage my subscription?

What can I manage in my account for my subscription?

How do I skip my next subscription shipment?

How do I cancel my subscription?

How do I change the frequency of my subscription?

When is my next subscription order?

How do I swap products or shades in my subscription?

Tell Me More about Subscription

Tell Me More about ILIA VIP Rewards

How do I change my default address?

Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Does ILIA test on animals?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products certified organic?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

I'm have a reaction to a product, what do I do?

Product Information

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

How do I redeem my points?

Can I use my points and a promo code?

Is there a limit to how many product reviews I can earn points for?

What happens to my points if I cancel an order after redeeming a reward?

What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

How do I leave the program?

Where can I report a problem or send feedback?

Loyalty Rewards

What methods of payment do you accept?

Where can I shop ILIA in person?

Contact Information

Careers at ILIA Beauty

Recycling

Learn More