Orders will be processed at our warehouse in Ohio within 1-3 business days. You will receive email communication from info@iliabeauty.com when your order has been shipped and delivered. Please allow 4-6 business days for your order to arrive once it'

Orders will be processed at our warehouse in Ohio within 1-3 business days. You will receive email communication from&#xA0;<a href="mailto:info@iliabeauty.com">info@iliabeauty.com</a>&#xA0;when your order has been shipped and delivered. Please allow 4-6 business days for your order to arrive once it&apos;s been shipped.You can also enter the tracking number into our tracking page here using your order number: <a href="https://iliabeauty.mymalomo.com/" id="isPasted">https://iliabeauty.mymalomo.com/</a>. If you don&apos;t see any updates within 3 business days, you can easily reach us through our Support Center here:&#xA0;<a href="https://support.iliabeauty.com/en-US/contact" style="text-decoration:none;">ILIA Support Form</a>For standard shipping within the U.S., YunExpress switches to either USPS, UniUni, or Gofo for final delivery. You&apos;ll see this information on the YunExpress tracking page as well.&#xA0;If your order is lost in transit and&#xA0;<span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">you purchased SavedBy Package Protection during checkout, please file a claim directly with them. They will resolve your claim within 24 hours: <a data-fr-linked="true" href="https://savedby.io/file-a-claim">https://savedby.io/file-a-claim</a>

Where is my order?

Once your order has been placed and processed, you will receive a confirmation email with your tracking details. The subject line will include "Order [#] has shipped." and there will be a "Track Package" button. If you haven't received your shipping

Once your order has been placed and processed, you will receive a confirmation email with your tracking details. The subject line will include &quot;Order [#] has shipped.&quot; and there will be a &quot;Track Package&quot; button.If you haven&apos;t received your shipping notification, please check your email and spam folder for an email from <a data-fr-linked="true" href="mailto:info@iliabeauty.com">info@iliabeauty.com</a>. You can also enter the tracking number into our tracking page here using your order number: <a href="https://iliabeauty.mymalomo.com/" id="isPasted">https://iliabeauty.mymalomo.com/</a>Tracking information may not be immediately available once the tracking is live. It can take up to 48 hours for the tracking number to become active in the carrier system. Please note that expected delivery dates are available once your package reaches the final mile and is handed over to USPS, UniUni, or Gofo for final delivery. If you don&apos;t see any updates within 3 business days, our team is always happy to assist. You can easily reach us through our Support Center here: <a href="https://support.iliabeauty.com/en-US/contact" style="text-decoration:none;">ILIA Support Form</a>&#xA0;You can access additional shipping details to track your order by clicking the tracking number (see image below), which will take you to the&#xA0;<a href="https://www.cirrotrack.com/parcelTracking" target="_blank" rel="noopener noreferrer">Cirro website</a>.&#xA0;<img src="https://attachments.gorgias.help/MdAV17qGld6ZWgaX/hc/Qq0jJY2DY37eBWMO/2025110720-57c32577-57fc-4d7e-b91f-6325a1c1629d-screenshot%202025-11-07%20at%2012.14.07%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib">

How do I track my order?

Shipping time begins after your order has shipped. Delivery estimates by region:. US Standard Shipping: 4–6 business days after shipping. Expedited and rushed options may be available at checkout, depending on your location. Delivery times may vary s

<p style="box-sizing: border-box; color: rgb(94, 80, 71); font-family: &quot;Cambon Light&quot;, Constantia, &quot;Lucida Bright&quot;, Lucidabright, &quot;Lucida Serif&quot;, Lucida, &quot;DejaVu Serif&quot;, &quot;Bitstream Vera Serif&quot;, &quot;Liberation Serif&quot;, Georgia, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping time begins after your order has shipped. Delivery estimates by region:<ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(91, 91, 91);">US Standard Shipping: 4&#x2013;6 business days after shipping</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(91, 91, 91);">Expedited and rushed options may be available at checkout, depending on your location</li></ul>Delivery times may vary slightly during peak seasons, promotions, or holidays.<hr><p style="box-sizing: border-box; color: rgb(94, 80, 71); font-family: &quot;Cambon Light&quot;, Constantia, &quot;Lucida Bright&quot;, Lucidabright, &quot;Lucida Serif&quot;, Lucida, &quot;DejaVu Serif&quot;, &quot;Bitstream Vera Serif&quot;, &quot;Liberation Serif&quot;, Georgia, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard Shipping ($5.99) or free for orders $50+: Delivery within 4-8 business days after the order has been processed. Orders ship via Cirro/Yun Express (final delivery by USPS, UniUni or Gofo), UPS SurePost (final delivery by USPS), or OnTrac.Expedited Shipping ($18.99): Delivery within 2 business days after your order ships out, via UPS. Expedited orders will not be delivered on Saturdays, Sundays, or holidays. The processing time is still 1-3 business days, regardless of the shipping method.Rushed Shipping ($30): Delivery within 1 business day after your order ships out, via UPS. Rushed orders will not be delivered on Saturdays, Sundays, or holidays. The processing time is still 1-3 business days, regardless of the shipping method.International Shipping: Delivery in 10-15 business days, via multiple networks and carriers. Duties are covered by the customer.<hr>International Shipping (excluding Canada and UK)<span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">International orders purchased from ILIA Beauty are shipped within 7 business days of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 10-15 business days*** of its ship date. We&apos;re unable to ship to international P.O. boxes. If you entered an international P.O. box as your delivery address, we will reach out to get an alternative address, which may delay your delivery.<span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">***Actual number of days may vary based upon origin, destination, and customs delays.&#xA0;<br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders that are shipped outside of the U.S. have a $30 flat rate shipping fee. These orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. &#xA0;Knowledge and payment of these fees are the responsibility of the customer and are not reimbursed by ILIA Beauty. For more information, please check with your local customs before placing your order.<br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We do not ship to the following international destinations currently:&#xA0;Afghanistan, &#xC5;land Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua &amp; Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia &amp; Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Croatia, Cura&#xE7;ao, Cyprus, C&#xF4;te d&#x2019;Ivoire, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, R&#xE9;union, Romania, Russia, Rwanda, Samoa, San Marino, S&#xE3;o Tom&#xE9; &amp; Pr&#xED;ncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia &amp; South Sandwich Islands, South Sudan, Spain, Sri Lanka, St. Barth&#xE9;lemy, St. Helena, St. Kitts &amp; Nevis, St. Lucia, St. Martin, St. Pierre &amp; Miquelon, St. Vincent &amp; Grenadines, Sudan, Suriname, Svalbard &amp; Jan Mayen, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad &amp; Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks &amp; Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis &amp; Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

How long does shipping and delivery take?

Standard shipping is free on all U.S. orders over $50.00 before tax and after the discount. You receive free standard shipping for all recurring auto-replenish orders.

<p style="box-sizing: border-box; color: rgb(94, 80, 71); font-family: &quot;Cambon Light&quot;, Constantia, &quot;Lucida Bright&quot;, Lucidabright, &quot;Lucida Serif&quot;, Lucida, &quot;DejaVu Serif&quot;, &quot;Bitstream Vera Serif&quot;, &quot;Liberation Serif&quot;, Georgia, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard shipping is free on all U.S. orders over $50.00 before tax and after the discount. You receive free standard shipping for all recurring auto-replenish orders.

Do you offer free shipping?

ILIA Beauty International Retailers. You can check out our Find A Store link and see if there are ILIA Beauty distributors near you: https://iliabeauty.com/pages/find-a-store.

ILIA Beauty International Retailers<ul id="isPasted"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">Canada: <a href="https://www.sephora.com/ca/en/brand/ilia" rel="undefined" target="_self">Sephora Canada</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">France: <a href="https://www.ohmycream.com/collections/ilia" rel="undefined" target="_self">Oh My Cream</a>, &#xA0;<a href="https://www.sephora.fr/ILIA-HubPage.html" rel="undefined" target="_self">Sephora France</a>, <a href="https://www.lebonmarche.com/" rel="noopener noreferrer" target="_blank">Le Bon Marche</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">UK: <a href="https://www.sephora.co.uk/" rel="noopener noreferrer" target="_blank">Sephora UK</a>, <a href="https://www.naturisimo.com/" rel="noopener noreferrer" target="_blank">Naturismo</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">Australia + New Zealand: <a href="https://www.mecca.com.au/ilia/" target="_self">MECCA</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">All Other Countries: Sephora</li></ul>You can check out our Find A Store link and see if there are ILIA Beauty distributors near you:&#xA0;<style type="text/css" id="isPasted"></style><span data-sheets-hyperlink="https://iliabeauty.com/pages/find-a-store" data-sheets-hyperlinkruns="{&quot;1&quot;:0,&quot;2&quot;:&quot;https://iliabeauty.com/pages/find-a-store&quot;}" data-sheets-userformat="{&quot;2&quot;:268738,&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;15&quot;:&quot;Arial&quot;,&quot;21&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://iliabeauty.com/pages/find-a-store&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;color:#1155cc;"><a href="https://iliabeauty.com/pages/find-a-store" target="_blank">https://iliabeauty.com/pages/find-a-store</a>

Find ILIA Beauty International Retailers

Feel free to chat live with us, we will reply during business hours.

Hi! We are happy to hear from you. Please allow 5 days for a response due to high volume. Your patience is greatly appreciated, and rest assured, we will resolve your inquiry ASAP.

Start a U.S. return by clicking here: https://returns.iliabeauty.com/#/

Shipping & Tracking FAQ's (US)

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers