Orders will be processed at our warehouse in Ohio within 1-3 business days. Please note that while our Black Friday promotion is running from 11/21-12/2, there may be delays in processing your order. You will receive email communication from info@ili

Orders will be processed at our warehouse in Ohio within 1-3 business days. Please note that while our Black Friday promotion is running from 11/21-12/2, there may be delays in processing your order. You will receive email communication from&#xA0;<a href="mailto:info@iliabeauty.com">info@iliabeauty.com</a>&#xA0;when your order has been shipped and delivered. Please allow 4-6 business days for your order to arrive once it&apos;s been shipped. You can also enter the tracking number into our tracking page here using your order number:&#xA0;<a href="https://iliabeauty.mymalomo.com/" id="isPasted">https://iliabeauty.mymalomo.com/</a> If you don&apos;t receive tracking information in 3 business days, please use the above link in case your email went to spam. If your order is still unfulfilled, contact our Customer Support Team at&#xA0;<a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a>&#xA0;or use our Contact Form here:&#xA0;<a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a>

Where is my order?

Once your order has been placed and processed, you will receive a confirmation email with your tracking details. The subject line will include "Order [#] has shipped." and there will be a "Track Package" button. If you haven't received your shipping

Once your order has been placed and processed, you will receive a confirmation email with your tracking details. The subject line will include &quot;Order [#] has shipped.&quot; and there will be a &quot;Track Package&quot; button. If you haven&apos;t received your shipping notification, please check your email and spam folder for an email from <a data-fr-linked="true" href="mailto:info@iliabeauty.com">info@iliabeauty.com</a>. You can also enter the tracking number into our tracking page here using your order number: <a href="https://iliabeauty.mymalomo.com/" id="isPasted">https://iliabeauty.mymalomo.com/</a> Tracking information may not be immediately available once the tracking is live. It can take up to 48 hours for the tracking number to become active in the carrier system. If you don&apos;t see any updates within 3 business days, please contact our Customer Support Team at <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a> or use our Contact Form here: <a href="https://support.iliabeauty.com/en-US/contact?_gl=1*5o1he9*_gcl_au*MjE0MDUxMjAxOS4xNzIzNjU2MDcw*_ga*NDkxNTAxNzM3LjE3MjM1NzM0NDQ.*_ga_HK5VFRR0G0*MTcyNDM0Nzk4MC4xOS4wLjE3MjQzNDgwNTUuNTkuMC4w" id="isPasted"></a><a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a>

How do I track my order?

Standard shipping is free on all U.S. orders over $50.00 before tax and after the discount. You receive free standard shipping for all recurring orders. Orders typically ship within 1-3 business days and ship from our warehouse in Columbus, OH. Shipp

<p style="box-sizing: border-box; color: rgb(94, 80, 71); font-family: &quot;Cambon Light&quot;, Constantia, &quot;Lucida Bright&quot;, Lucidabright, &quot;Lucida Serif&quot;, Lucida, &quot;DejaVu Serif&quot;, &quot;Bitstream Vera Serif&quot;, &quot;Liberation Serif&quot;, Georgia, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard shipping is free on all U.S. orders over $50.00 before tax and after the discount. You receive free standard shipping for all recurring orders. Orders typically ship within 1-3 business days and ship from our warehouse in Columbus, OH. Shipping time frames do not include processing times. *Orders ship Monday-Friday<p style="box-sizing: border-box; color: rgb(94, 80, 71); font-family: &quot;Cambon Light&quot;, Constantia, &quot;Lucida Bright&quot;, Lucidabright, &quot;Lucida Serif&quot;, Lucida, &quot;DejaVu Serif&quot;, &quot;Bitstream Vera Serif&quot;, &quot;Liberation Serif&quot;, Georgia, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard Shipping ($5.99): Delivery within 4-6 business days after the order has been processed. Orders ship via USPS or UPS SurePost, and are always delivered by USPS.Expedited Shipping ($18.99): Delivery within 2 business days after your order ships out, via UPS. Expedited orders will not be delivered on Saturdays, Sundays, or holidays. The processing time is still 1-3 business days regardless of the shipping method.Rushed Shipping ($30): Delivery within 1 business day after your order ships out, via UPS. Rushed orders will not be delivered on Saturdays, Sundays, or holidays. The processing time is still 1-3 business days regardless of the shipping method.International Shipping: Delivery in 10-15 business days, via multiple networks and carriers. Duties are covered by the customer. Update 1/9/25 for Southern California:Due to the unfortunate wildfires currently affecting Southern California, we anticipate potential delays in the transit of packages moving in and out of the region. While our partners and teams are doing everything possible to minimize disruptions, these natural events have caused logistical challenges beyond our control.We are closely monitoring the situation and rest assured that we are committed to providing the best service possible under these circumstances and will work diligently to mitigate any delays. International Shipping (excluding Canada and UK)<span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">International orders purchased from ILIA Beauty are shipped within 7 business days of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 10-15 business days*** of its ship date. We&apos;re unable to ship to international P.O. boxes. If you entered an international P.O. box as your delivery address, we will reach out to get an alternative address, which may delay your delivery.<span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span id="isPasted" style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">***Actual number of days may vary based upon origin, destination, and customs delays.&#xA0;<br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders that are shipped outside of the U.S. have a $30 flat rate shipping fee. These orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. &#xA0;Knowledge and payment of these fees are the responsibility of the customer and are not reimbursed by ILIA Beauty. For more information, please check with your local customs before placing your order.<br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We do not ship to the following international destinations currently:&#xA0;Afghanistan, &#xC5;land Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua &amp; Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia &amp; Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Croatia, Cura&#xE7;ao, Cyprus, C&#xF4;te d&#x2019;Ivoire, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Iraq, Isle of Man, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, R&#xE9;union, Romania, Russia, Rwanda, Samoa, San Marino, S&#xE3;o Tom&#xE9; &amp; Pr&#xED;ncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia &amp; South Sandwich Islands, South Sudan, Spain, Sri Lanka, St. Barth&#xE9;lemy, St. Helena, St. Kitts &amp; Nevis, St. Lucia, St. Martin, St. Pierre &amp; Miquelon, St. Vincent &amp; Grenadines, Sudan, Suriname, Svalbard &amp; Jan Mayen, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad &amp; Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks &amp; Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis &amp; Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

How long does shipping and delivery take?

Standard shipping is free on all U.S. orders over $50.00 before tax and after the discount. You receive free standard shipping for all recurring auto-replenish orders.

<p style="box-sizing: border-box; color: rgb(94, 80, 71); font-family: &quot;Cambon Light&quot;, Constantia, &quot;Lucida Bright&quot;, Lucidabright, &quot;Lucida Serif&quot;, Lucida, &quot;DejaVu Serif&quot;, &quot;Bitstream Vera Serif&quot;, &quot;Liberation Serif&quot;, Georgia, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard shipping is free on all U.S. orders over $50.00 before tax and after the discount. You receive free standard shipping for all recurring auto-replenish orders.

Do you offer free shipping?

ILIA Beauty International Retailers. You can check out our Find A Store link and see if there are ILIA Beauty distributors near you: https://iliabeauty.com/pages/find-a-store.

ILIA Beauty International Retailers<ul id="isPasted"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">Canada: <a href="https://www.sephora.com/ca/en/brand/ilia" rel="undefined" target="_self">Sephora Canada</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">France: <a href="https://www.ohmycream.com/collections/ilia" rel="undefined" target="_self">Oh My Cream</a>, &#xA0;<a href="https://www.sephora.fr/ILIA-HubPage.html" rel="undefined" target="_self">Sephora France</a>, <a href="https://www.lebonmarche.com/" rel="noopener noreferrer" target="_blank">Le Bon Marche</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">UK: <a href="https://www.sephora.co.uk/" rel="noopener noreferrer" target="_blank">Sephora UK</a>, <a href="https://www.naturisimo.com/" rel="noopener noreferrer" target="_blank">Naturismo</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">Australia + New Zealand: <a href="https://www.mecca.com.au/ilia/" target="_self">MECCA</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(91, 91, 91);">All Other Countries: Sephora</li></ul>You can check out our Find A Store link and see if there are ILIA Beauty distributors near you:&#xA0;<style type="text/css" id="isPasted"></style><span data-sheets-hyperlink="https://iliabeauty.com/pages/find-a-store" data-sheets-hyperlinkruns="{&quot;1&quot;:0,&quot;2&quot;:&quot;https://iliabeauty.com/pages/find-a-store&quot;}" data-sheets-userformat="{&quot;2&quot;:268738,&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;15&quot;:&quot;Arial&quot;,&quot;21&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://iliabeauty.com/pages/find-a-store&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;color:#1155cc;"><a href="https://iliabeauty.com/pages/find-a-store" target="_blank">https://iliabeauty.com/pages/find-a-store</a>

Find ILIA Beauty International Retailers

Feel free to chat live with us, we will reply during business hours.

Hi! We are happy to hear from you. Please allow 1-3 days for a response. You can find our current promotions here: https://iliabeauty.com/pages/promotion-details

Purchased after 9/24/24 and trying to return? Please ensure your order number has #ILIA in front of it when initiating your return.

Shipping & Tracking FAQ's (US)

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers