Where is my order?Updated 19 days ago

Orders will be processed at our warehouse in Ohio within 1-3 business days. You will receive email communication from [email protected] when your order has been shipped and delivered. Please allow 4-6 business days for your order to arrive once it's been shipped.

You can also enter the tracking number into our tracking page here using your order number: https://iliabeauty.mymalomo.com/. If you don't receive tracking information in 3 business days, please use the above link in case your email went to spam. If your order is still unfulfilled, contact our Customer Support Team at [email protected] or use our Contact Form here: https://support.iliabeauty.com/en-US/contact

For standard shipping within the U.S., YunExpress switches to either USPS, UniUni, or Gofo for final delivery. You'll see this information on the YunExpress tracking page as well. 

If your order is lost in transit and you purchased SavedBy Package Protection during checkout, please file a claim directly with them. They will resolve your claim within 24 hours: https://savedby.io/file-a-claim