Loyalty Rewards
Have questions about ILIA Beauty's Loyalty Rewards? We've got all the answers you need on frequently asked questions.
How do I earn points?
So many ways—shopping, leaving reviews, following us on social media, and more.
My points aren't reflecting properly in my account
Send us a note to [email protected] if points are not reflected in your account. We'll be happy to adjust this manually.
Do subscription orders qualify for reward loyalty points?
Yes, you’ll earn points on the purchase price for every subscription order.
How do I redeem my points?
When you hit milestones with your points, you'll be able to redeem them at checkout. You will need to be logged into your account for the points to appear at checkout. Reaching 500 points means you'll be able to redeem $5. When you reach 1,000 points
Can I use my points and a promo code?
Yes, we recommend applying your discount code at checkout and then redeeming your points, instead of trying to enter two codes. This will allow for a smooth checkout experience.
I'm in the Super Tier, how do I access my free standard shipping?
If you're in the Super tier for our VIP Rewards Program, you'll receive free standard shipping on all orders. Please ensure that you are logged in to your ILIA account for this benefit to appear at checkout. If you've logged in using Shop instead of
I'm in the Limitless Tier, how do I access my free expedited shipping?
If you're in the Limitless tier for our VIP Rewards Program, you'll receive free expedited shipping on all orders. Please ensure that you are logged in to your ILIA account for this benefit to appear at checkout. If you've logged in using Shop instea
Is there a limit to how many product reviews I can earn points for?
There’s no limit—the more you review, the more points you earn. Look out for your order review email to get started.
What happens to my points if I cancel an order after redeeming a reward?
Send us a note at [email protected] with your order number, and we'll be happy to add those points back to your account.
What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?
Approved — These points are available and can be redeemed immediately. Pending — These points need to be verified before you can redeem them. This typically applies to purchases and reviews. Canceled — These points will not be added to your account.
I completed an activity. Why haven’t I earned points yet?
Sometimes it takes a few minutes for points to process on instant actions like following us on social media. Other activities that require verification (including leaving a review or placing an order) may take up to 7 days to process. If you don't se
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. Please note that you will lose any points you have accrued.
Where can I report a problem or send feedback?
Please send us a note at [email protected].