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ILIA Customer Support

<p><span style="color: rgb(91, 91, 91);">Please send us a note at <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a>. </span></p>

Please send us a note at support@iliabeauty.com.

Where can I report a problem or send feedback?

Loyalty Rewards

Black Friday and Cyber Monday Orders

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My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

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What can I use my discount code on?

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My promo code isn't working

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Tell me more about e-gift cards.

Orders

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How do I start an exchange?

When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

Where is my order?

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Do you offer free shipping?

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Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

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Tell Me More about Subscription

Tell Me More about ILIA VIP Rewards

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Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Does ILIA test on animals?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products certified organic?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

I'm have a reaction to a product, what do I do?

Product Information

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

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What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

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Contact Information

Careers at ILIA Beauty

Recycling

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Where can I report a problem or send feedback?Updated 5 months ago