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Hi! We are happy to hear from you. Please allow 1-3 days for a response. You can find our current promotions here: https://iliabeauty.com/pages/promotion-details

Purchased after 9/24/24 and trying to return? Please ensure your order number has #ILIA in front of it when initiating your return.

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<p><span style="color: rgb(91, 91, 91);">Yes. Since you can only enter one promo code during checkout, make sure to claim your ILIA VIP reward in your cart instead of as a voucher code from the My Rewards section. Then, enter the promo code during checkout. &#xA0;</span></p>

Yes. Since you can only enter one promo code during checkout, make sure to claim your ILIA VIP reward in your cart instead of as a voucher code from the My Rewards section. Then, enter the promo code during checkout.

Can I use my points and a promo code?

Loyalty Rewards

Black Friday and Cyber Monday Orders

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My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use my promo/discount code on my order

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Tell me more about e-gift cards.

Orders

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How do I start an exchange?

When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

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Do you offer free shipping?

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Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

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How do I swap products or shades in my subscription?

Tell Me More about Subscription

Tell Me More about ILIA VIP Rewards

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Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Does ILIA test on animals?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products certified organic?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

I'm have a reaction to a product, what do I do?

Product Information

Ingredients and Products

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My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

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What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

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Careers at ILIA Beauty

Recycling

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Can I use my points and a promo code?Updated 5 months ago