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Returns and Exchanges

We have a generous 60-day return policy. All you’ll need is your order number and zip code to get started here: https://returns.iliabeauty.com

What is your return/exchange policy?

We have a generous 60-day return policy. If you’re unsatisfied with your order, we will gladly offer a refund or store credit within 60 days of purchase from iliabeauty.com excluding the original shipping cost. Sale items and pre-packed sets final sa

How do I start a return?

Please visit our returns portal to start the return process using your order number and U.S. zip code. You can follow the link here: https://returns.iliabeauty.com/. Once the return is processed, you'll have the option to select a store credit to go

How do I start an exchange?

Please visit our returns portal to start the exchange process using your order number and U.S. zip code. You can follow the link here: https://returns.iliabeauty.com/. During the process, you will opt-in for a store credit to go towards a new purchas

When will I get my refund?

Please allow up to 10 business days for your refund to be processed once we receive it. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the ori