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Returns & Exchanges for the US

What is your return/exchange policy?

We have a generous 60-day return policy. If you’re unsatisfied with your order, we will gladly offer a refund or store credit within 60 days of purchase from iliabeauty.com excluding the original shipping cost. 40% off items, pre-packaged sets, and l

How do I start a return?

Please visit our returns portal to start the return process using your order number and U.S. zip code. You can follow the link here: https://iliabeautyv2.loopreturns.com/#/. *If you purchased after 9/24/24, please put #ILIA before your order number t

How do I start an exchange?

While our systems are updating you will only have the option to receive a refund on your original form of payment. For even exchanges, please contact [email protected]. International Returns + Exchanges:. If you purchased through our U.S. iliabe

When will I get my refund?

Please allow up to 10 business days for your refund to be processed once we receive it. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the ori