How do I start a return?Updated 10 days ago

Please visit our returns portal to start the return process using your order number and zip code/postal code. You can follow the link here: https://iliabeautyv2.loopreturns.com/#/

Please put #ILIA before your order number to start your return. Example: #ILIA1234567

While our systems are updating, you will only have the option to receive a refund on your original form of payment. For even exchanges, please contact [email protected].

Your refund will be under manual review, and it will be processed within 24-48 hours. Please be on the lookout for confirmation emails.

International Returns + Exchanges:

If you purchased through our U.S. iliabeauty.com website, please email [email protected] with your specific return/exchange request to get started.