At ILIA Beauty, we are dedicated to creating thoughtful, effective products that our customers love. If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeaut

&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted">At ILIA Beauty, we are dedicated to creating thoughtful, effective products that our customers love.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(91, 91, 91); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; font-family: Arial, Helvetica, sans-serif;">If you&#x2019;re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from <a href="https://iliabeauty.com/en-gb">iliab</a><a href="https://iliabeauty.com/en-gb">eauty.com</a> (minus the original cost of shipping).&#xA0;Gifts with purchases (free items) in your order are not eligible for a return or exchange. Any product labeled as &quot;final sale&quot; on the product page is also not eligible for a return or exchange.We monitor returns and reserve the right to refuse service to anyone who may misuse or abuse the policy.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted">How to Get Your Return for Refund Started<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit our returns portal to start the return process using your order number and postal code. You can follow the link here:&#xA0;<a href="https://iliabeauty.com/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">https://iliabeauty.com/apps/redo/returns-portal/</a><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please put #ILIA before your order number to start your return.&#xA0;Example: #ILIA1234567<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How to Start Your Exchange<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(91, 91, 91); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; font-family: Arial, Helvetica, sans-serif;">To start an exchange, p<span style="box-sizing: inherit; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">lease email&#xA0;<a href="mailto:supporteu@iliabeauty.com" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 123, 255); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; -webkit-font-smoothing: antialiased; user-select: auto; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: sans-serif; white-space: normal;">supporteu@iliabeauty.com</a><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; white-space: normal; background-color: rgb(255, 255, 255); float: none;">&#xA0;with your specific exchange request to get started.When will I get my refund?<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(91, 91, 91); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; font-family: Arial, Helvetica, sans-serif;">Once a refund is issued, please allow up to 10 business days to see it reflected on your original form of payment. If you opt-in for exchange, we&apos;ll issue you a store credit to purchase a new product.

Returns & Exchange policy (EU)

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.To exercise your right of withdrawal, click here.We will cover the cost of return shipping

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal,&#xA0;<a target="_blank" href="https://ilia-beauty-v2.myshopify.com/apps/redo/returns-portal/login?withdraw=true" rel="noopener noreferrer" style=" text-decoration: none;">click here</a>. We will cover the cost of return shipping at no cost to you. A prepaid label will be provided through our withdrawal portal. We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us. This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Right of Withdrawal (EU)

Feel free to chat live with us, we will reply during business hours.

Hi! We are happy to hear from you. Please allow 5 days for a response due to high volume. Your patience is greatly appreciated, and rest assured, we will resolve your inquiry ASAP.

Start your return by clicking here: https://returns.iliabeauty.com/#/

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ILIA Customer Support

Returns & Exchanges for the EU

Returns & Exchanges

When will my order ship and arrive?

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My order arrived damaged. What do I do?

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Orders

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Returns & Exchanges for the US

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchange policy (UK)

Returns & Exchanges for the UK

Where is my order?

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Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping Time Frames & Costs (EU)

Shipping & Tracking FAQ's (EU)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping & Tracking

How do I set up an account?

I'm having trouble logging into my ILIA account

Do I need an account to place an order?

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Tell Me More about Subscription

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Account Access and Subscription Management

I use Super Serum Skin Tint SPF 40 or True Skin Serum Foundation, what is my Skin Rewind Complexion Stick shade?

I wear Super Serum Skin Tint SPF 40, what is my Skin Blur Serum Concealer shade?

I used True Skin Serum Concealer, what is my Skin Blur Serum Concealer shade?

I wear Skin Tint, what is my Sun Serum Mineral Sunscreen SPF 50 shade?

I wear Skin Tint, what is my Sunshift Cream Bronzer or Lightshift Cream Highlighter shade?

Shade Match Guide

Are ILIA products clean, natural, and organic?

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Do ILIA products contain Titanium Dioxide?

What does "may contain" mean in your ingredient lists?

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What preservatives does ILIA use?

When do my products expire?

What active ingredients are in Skin Tint?

What are the key ingredients in the Super Serum Skin Tint SPF 40?

What is the difference between Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50?

I'm having a reaction to a product, what do I do?

Why did my Skin Rewind Complexion Stick arrived dented?

What are the key ingredients in the Sun Serum Mineral Sunscreen SPF 50?

Does ILIA test for heavy metals?

Are Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50 sweat or water-resistant?

Does ILIA Beauty use dyes in products?

Are the Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50 reef safe?