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ILIA Customer Support

Please contact our Customer Support Team &#xA0;if you need assistance editing or cancelling an order. We will do our best to honor your request, but please note that it is not guaranteed.

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at support@iliabeauty.com and be sure to include your order number in your request.
We process orders as quickly as possible, but we’ll d

What if I need to change or cancel my order? 

Orders

Tell Me About Your Friends + Family Promotion/Sale

Your Friends + Family Promotion isn't Working for Me

When will my order ship and arrive?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use discount code on my order

My Amazon order was wrong/misdelivered. What do I do?

Tell me more about e-gift cards.

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How do I start an exchange?

When will I get my refund?

How do I return or exchange my order from Amazon?

Returns & Exchanges for the US

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchange policy (EU)

Returns & Exchanges for the EU

Returns & Exchange policy (UK)

Returns & Exchanges for the UK

Returns & Exchanges

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

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Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping Time Frames & Costs (EU)

Shipping & Tracking FAQ's (EU)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping & Tracking

How do I set up an account?

I'm having trouble logging into my ILIA account

Do I need an account to place an order?

Why can't I login to my account to manage my subscription?

What can I manage in my account for my subscription?

How do I skip my next subscription shipment?

How do I cancel my subscription?

How do I change the frequency of my subscription?

When is my next subscription order?

How do I swap products or shades in my subscription?

How do I change my default address?

Tell Me More about Subscription

Tell Me More about the ILIA VIP Rewards Program

How do I manage my email subscription?

Account Access and Subscription Management

I use Super Serum Skin Tint SPF 40 or True Skin Serum Foundation, what is my Skin Rewind Complexion Stick shade?

I wear Super Serum Skin Tint SPF 40, what is my Skin Blur Serum Concealer shade?

I used True Skin Serum Concealer, what is my Skin Blur Serum Concealer shade?

I wear Skin Tint, what is my Sun Serum Mineral Sunscreen SPF 50 shade?

I wear Skin Tint, what is my Sunshift Cream Bronzer or Lightshift Cream Highlighter shade?

Shade Match Guide

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products nut-free?

Are ILIA products certified organic?

Are ILIA products safe for pregnancy?

Does ILIA test on animals?

Do ILIA products contain Titanium Dioxide?

What does "may contain" mean in your ingredient lists?

Where is your tocopherol derived from?

What preservatives does ILIA use?

When do my products expire?

What active ingredients are in Skin Tint?

What are the key ingredients in the Super Serum Skin Tint SPF 40?

What is the difference between Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50?

I'm having a reaction to a product, what do I do?

Why did my Skin Rewind Complexion Stick arrived dented?

What are the key ingredients in the Sun Serum Mineral Sunscreen SPF 50?

Does ILIA test for heavy metals?

Are Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50 sweat or water-resistant?

Does ILIA Beauty use dyes in products?

Are the Super Serum Skin Tint SPF 40 and Sun Serum Mineral Sunscreen SPF 50 reef safe?

Where are ILIA products made?

Which products are free of Mica and where do you source it?

Will my products melt/freeze in certain temperatures?

Which ILIA products contain SPF?

What sharpener should I use with the Lip Sketch Hydrating Crayon?

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

How do I redeem my points?

Can I use my points and a promo code?

I'm in the Super Tier, how do I access my free standard shipping?

I'm in the Limitless Tier, how do I access my free expedited shipping?

Is there a limit to how many product reviews I can earn points for?

What happens to my points if I cancel an order after redeeming a reward?

What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

How do I leave the program?

Where can I report a problem or send feedback?

Loyalty Rewards

Careers at ILIA Beauty

Contact Information

Do you offer Professional Discounts?

Recycling

Tell Me More About Your Affiliate Program

What methods of payment do you accept?

Where can I shop ILIA in person?

Learn More

How can I edit or cancel my order?Updated 2 months ago