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We&apos;re sorry to hear that and we&apos;d love to make it right for you! Please contact our Customer Support Team and let them know what is missing. Once this information is received, they&apos;ll create a new order for you to receive the correct items.&#xA0;Email our team at&#xA0;<a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a>&#xA0;or submit an inquiry here:&#xA0;<a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a>

We're sorry to hear that and we'd love to make it right for you! Please contact our Customer Support Team and let them know what is missing. Once this information is received, they'll create a new order for you to receive the correct items. Email our

My order is missing item(s), what do I do?

Orders

Black Friday and Cyber Monday Orders

How do I check the status of my order?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

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My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

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My promo code isn't working

I forgot to use my promo/discount code on my order

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Tell me more about e-gift cards.

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When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

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Find ILIA Beauty International Retailers

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Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

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Tell Me More about Subscription

Tell Me More about ILIA VIP Rewards

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Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

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Are ILIA products dairy-free?

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Are ILIA products certified organic?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

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Where do you source your mica?

I'm have a reaction to a product, what do I do?

Product Information

Ingredients and Products

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My points aren't reflecting properly in my account

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Recycling

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My order is missing item(s), what do I do?Updated 4 months ago