My order arrived damaged. What do I do?Updated 13 days ago

We’re so sorry to hear your order arrived in less-than-perfect condition. If you purchased Package Protection during checkout, you can file a claim in our Returns & Claims portal here, and we will assist shortly: https://iliabeauty.com/apps/redo/returns-portal/

For orders placed within the EU & UK please reach out to our team directly for further assistance: 

EU: [email protected]

UK: [email protected]

Please note our Skin Rewind Complexion Stick intentionally has grooves (dents/dented) on the side of the product and the cap. The side groove (dent) was mindfully made to create a space to rest your thumb for comfortable application. You can see the grooves in the first image on the product page: https://iliabeauty.com/products/5c-pine