ILIA Customer Support logo
ILIA Customer Support logo

All articles

What is the ILIA return policy?Updated 2 months ago

ILIA Beauty U.S. Returns + Exchanges:

At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.

If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the original cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or sets. There is no restocking fee, and if you're instructed to return your items, you'll receive a pre-paid shipping label.

We monitor returns and reserve the right to refuse service to anyone who may misuse or abuse the policy.

To return or exchange your order, please visit our returns portal to start the return process. Using your order number and US shipping zip code, you will be able to start the process. You can follow the link here: https://returns.iliabeauty.com/ 


International Returns + Exchanges:

If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the original cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or sets. Please email [email protected] with your specific return/exchange request to get started.

Was this article helpful?
Yes
No