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Questions About My ILIA Beauty Order

Have questions about editing or canceling your order? Track the status of your ILIA Beauty order through your confirmation email.

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What’s the status of my ILIA order?

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order, please email us at s

My ILIA order was marked delivered but I can’t find it– What should I do?

Oh no! If your package has been lost in transit, please email us at [email protected]. *After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

My item arrived damaged– What should I do?

ILIA Beauty U.S. Orders:. We’re so sorry to hear your ILIA Beauty order arrived in less-than-perfect condition. Please email us at [email protected] with your order number and we will get you taken care of. You can also reach out to us through o

How do I edit or cancel my ILIA order?

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d

How do I edit my shipping address for ILIA?

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d