ILIA Customer Support logo
ILIA Customer Support logo

All articles

ILIA Beauty Order Returns and Exchanges

If you need to return an ILIA Beauty order or exchange an ILIA Beauty product, check out our frequently asked questions below. Can't find the answer here? Contact us here.


What is the ILIA return policy?

ILIA Beauty U.S. Returns + Exchanges:. At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love. If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products with

How do I exchange my ILIA order?

ILIA Beauty U.S. Exchanges:. If you're within 60 days of purchase, to exchange your order please visit our returns portal. Using your order number and US shipping zip code, you will be able to start the process. When you get to the end, you'll receiv

When will I get my refund?

Once ILIA Beauty receives your return, please allow up to 10 business days for it to be processed. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back

What if my return is late?

ILIA Beauty U.S. Returns:. If your return is running late, please email [email protected] so we can further assist you.