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ILIA Customer Support

The ILIA Beauty free subscription program allows you to conveniently replenish your most-loved ILIA products when it&apos;s time to restock. Being a frequent ILIA customer has its rewards!<span id="isPasted" style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Products on subscription will receive:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(91, 91, 91);"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">10% off (15% if you signed up before 10/1/22)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(91, 91, 91);"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Free Shipping</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(91, 91, 91);"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">No fees or minimum purchase obligations</li></ol><span id="isPasted" style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ready to get started? You can subscribe on the product page or while reviewing items in the shopping cart. Simply select the desired frequency, add to cart, and checkout. Checkout our subscriptions eligible page here: <style type="text/css" id="isPasted"></style><span data-sheets-hyperlink="https://iliabeauty.com/collections/subscription-eligible" data-sheets-hyperlinkruns="{&quot;1&quot;:0,&quot;2&quot;:&quot;https://iliabeauty.com/collections/subscription-eligible&quot;}" data-sheets-userformat="{&quot;2&quot;:268738,&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;15&quot;:&quot;Arial&quot;,&quot;21&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://iliabeauty.com/collections/subscription-eligible&quot;}" style="text-decoration: underline; text-decoration-skip-ink: none; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); float: none; display: inline !important;"><a href="https://iliabeauty.com/collections/subscription-eligible" target="_blank">https://iliabeauty.com/collections/subscription-eligible</a> <span id="isPasted" style="color: rgb(91, 91, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Can I return and/or exchange my subscription order?<span id="isPasted" style="color: rgb(91, 91, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">Yes, you can process your ILIA Beauty return or exchange as you normally would via our Returns Portal. All you&apos;ll need is your order number and zip code to get started here:<span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">&#xA0;<a href="https://iliabeauty.loopreturns.com/#/" style="text-decoration: underline; color: rgb(17, 85, 204); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-skip-ink: none;">https://iliabeauty.loopreturns.com/#/</a><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Can I use a promo code with my ILIA Beauty Auto-Replenish order?\nNo, a discount code cannot be used with your ILIA Beauty subscription since it&apos;s already discounted.&quot;}" style="font-style: normal; color: rgb(91, 91, 91);">Can I use a promo or discount code with my subscription order?<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Can I use a promo code with my ILIA Beauty Auto-Replenish order?\nNo, a discount code cannot be used with your ILIA Beauty subscription since it&apos;s already discounted.&quot;}" style="font-style: normal; color: rgb(91, 91, 91);"> <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Can I use a promo code with my ILIA Beauty Auto-Replenish order?\nNo, a discount code cannot be used with your ILIA Beauty subscription since it&apos;s already discounted.&quot;}" style="font-family: Arial, Helvetica, sans-serif; font-style: normal; color: rgb(91, 91, 91);">No, a discount code cannot be used with your subscription since it&apos;s already discounted.<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Can I use a promo code with my ILIA Beauty Auto-Replenish order?\nNo, a discount code cannot be used with your ILIA Beauty subscription since it&apos;s already discounted.&quot;}" style="font-family: Arial, Helvetica, sans-serif; font-style: normal; color: rgb(91, 91, 91);"><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:715,&quot;2&quot;:&quot;https://returns.iliabeauty.com/&quot;}&#xEE10;{&quot;1&quot;:746}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:715,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}" data-sheets-userformat="{&quot;2&quot;:1049345,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;What is the deadline to make changes to my ILIA Beauty Auto-Replenish?\nAll orders are processed at 11:00am PST on the scheduled order date. To modify your order, simply log into your ILIA Beauty account and click on AUTO-REPLENISH. Changes must in made prior to 11:00am PST the day before your scheduled order date. For example, your next order is scheduled for 9/13/22 - changes should be made by 9/12/22 before 11:00am PST.\n\n\n\nIf you&apos;re having trouble logging into your account, you might not have created one. Click on \&quot;Create Account\&quot; and then you should have access to manage your subscription.\n\n\n\nIf you don&apos;t cancel and/or skip your order in time, no worries. You can still return it for a full refund here: https://returns.iliabeauty.com/&quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-style: normal;">What is the deadline to make changes to my subscription? All orders are processed at 9:00 am EST on the scheduled order date.<span data-sheets-hyperlinkruns="{&quot;1&quot;:307,&quot;2&quot;:&quot;https://iliabeauty.com/pages/auto-replenish&quot;}&#xEE10;{&quot;1&quot;:350}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:307,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}" data-sheets-userformat="{&quot;2&quot;:1049345,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Do you ship internationally with the Auto-Replenish program?\nDue to shipping restrictions, Auto-Replenish is not available to international customers at this time. We hope to offer international shipping for Auto-Replenish orders in the future&#x2014;stay tuned.\n\nRead more about auto-replenish here for the U.S.: https://iliabeauty.com/pages/auto-replenish&quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-style: normal;"> Read more about auto-replenish here for the U.S.:&#xA0;<span data-sheets-hyperlinkruns="{&quot;1&quot;:307,&quot;2&quot;:&quot;https://iliabeauty.com/pages/auto-replenish&quot;}&#xEE10;{&quot;1&quot;:350}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:307,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}" data-sheets-userformat="{&quot;2&quot;:1049345,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Do you ship internationally with the Auto-Replenish program?\nDue to shipping restrictions, Auto-Replenish is not available to international customers at this time. We hope to offer international shipping for Auto-Replenish orders in the future&#x2014;stay tuned.\n\nRead more about auto-replenish here for the U.S.: https://iliabeauty.com/pages/auto-replenish&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><a href="https://iliabeauty.com/pages/auto-replenish" target="_blank">https://iliabeauty.com/pages/auto-replenish</a>

The ILIA Beauty free subscription program allows you to conveniently replenish your most-loved ILIA products when it's time to restock. Being a frequent ILIA customer has its rewards!. Products on subscription will receive:. Ready to get started? You

Tell Me More about Subscription

Account Access and Subscription Management

How do I check the status of my order?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use my promo/discount code on my order

How do your sitewide promotions work?

What forms of payment do you accept?

Tell me more about e-gift cards.

Orders

What is your return/exchange policy?

How do I start a return?

How do I start an exchange?

When will I get my refund?

Returns and Exchanges

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers

Shipping and Tracking

How do I set up an account?

I'm having trouble logging into my ILIA account

Do I need an account to place an order?

Why can't I login to my account to manage my subscription?

What can I manage in my account for my subscription?

How do I skip my next subscription shipment?

How do I cancel my subscription?

How do I change the frequency of my subscription?

When is my next subscription order?

How do I swap products or shades in my subscription?

Tell Me More about ILIA VIP Rewards

How do I change my default address?

How do I find my shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Does ILIA test on animals?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products certified organic?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

I'm have a reaction to a product, what do I do?

Product Information

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

How do I redeem my points?

Can I use my points and a promo code?

Is there a limit to how many product reviews I can earn points for?

What happens to my points if I cancel an order after redeeming a reward?

What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

How do I leave the program?

Where can I report a problem or send feedback?

Loyalty Rewards

What methods of payment do you accept?

Where can I shop ILIA in person?

Contact Information

Careers at ILIA Beauty

Recycling

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Tell Me More about SubscriptionUpdated 18 days ago