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<p><style type="text/css" id="isPasted"></style><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91);">Sometimes packages will be marked delivered 24-48 hours in advance by the mail carrier. Please check your front and back porches, side doors, and garage areas to make sure your package isn&apos;t hidden.&#xA0;</span></p><p><span style="color: rgb(91, 91, 91);">If your order was marked delivered 2+ business days ago, please contact our Customer Support Team at</span> <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a> <span style="color: rgb(91, 91, 91);">or submit an inquiry through our Contact Form here:</span> <a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a></p><p><span style="color: rgb(91, 91, 91);">We will absolutely get you your order!</span></p><p><br></p><p><style type="text/css" id="isPasted"></style></p>

Oh no! If your package has been lost in transit, please email us at support@iliabeauty.com.
*After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

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Orders

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My order was marked delivered, but it's not here. What do I do?

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My promo code isn't working

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When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

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Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

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Tell Me More about Subscription

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Account Access and Subscription Management

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Are ILIA products clean, natural, and organic?

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Does ILIA test on animals?

Do ILIA products contain Titanium Dioxide?

What does "may contain" mean in your ingredient lists?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

When do my products expire?

Will my products melt/freeze in certain temperatures?

I'm have a reaction to a product, what do I do?

Ingredients and Products

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My points aren't reflecting properly in my account

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I completed an activity. Why haven’t I earned points yet?

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Contact Information

Careers at ILIA Beauty

Recycling

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My order was marked delivered, but it's not here. What do I do?Updated 8 months ago