ILIA Customer Support logo
ILIA Customer Support logo

All articles

My ILIA order was marked delivered but I can’t find it– What should I do?Updated 2 months ago

ILIA Beauty U.S.:

Sometimes packages will be marked delivered 24-48 hours in advance by the mail carrier. Please check your front and back porches, side doors, garage areas, and with neighbors to make sure your package wasn't hidden or delivered to the wrong address. 

If it has been over 48 hours since your order was marked as delivered, ILIA Beauty can certainly help. Please email [email protected] so we can further assist you or checkout our Contact Us page: https://iliabeauty.com/pages/contact

Was this article helpful?
Yes
No