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ILIA Customer Support

<p><style type="text/css" id="isPasted"></style><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91);">Sometimes packages will be marked delivered 24-48 hours in advance by the mail carrier. Please check your front and back porches, side doors, and garage areas to make sure your package isn&apos;t hidden. <span style="color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" id="isPasted">If you purchased SavedBy Package Protection during checkout, please file a claim directly with them. They will resolve your claim within 24 hours: <a data-fr-linked="true" href="https://savedby.io/file-a-claim">https://savedby.io/file-a-claim</a></span></span></p><p><br></p><p><span style="color: rgb(91, 91, 91);">If you didn&apos;t purchase SavedBy Protection, and your order was marked delivered 2+ business days ago, please contact our Customer Support Team at</span> <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a> <span style="color: rgb(91, 91, 91);">or submit an inquiry through our Contact Form here:</span> <a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a></p><p><br></p><p><style type="text/css" id="isPasted"></style></p>

Oh no! If your package has been lost in transit, please email us at support@iliabeauty.com.
*After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

My package is lost! 

Orders

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My order arrived damaged. What do I do?

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My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

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My promo code isn't working

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Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

Where is my order?

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Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

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Tell Me More about Subscription

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Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

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Are ILIA products certified organic?

Are ILIA products safe for pregnancy?

Does ILIA test on animals?

Do ILIA products contain Titanium Dioxide?

What does "may contain" mean in your ingredient lists?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

When do my products expire?

Will my products melt/freeze in certain temperatures?

I'm have a reaction to a product, what do I do?

Ingredients and Products

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My points aren't reflecting properly in my account

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What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

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Contact Information

Careers at ILIA Beauty

Recycling

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My order was marked delivered, but it's not here. What do I do?Updated 5 days ago