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I have an issue with my order. What should I do?Updated 3 months ago

There are multiple ways to communicate with us, please speak with us directly so we can make it right! submit your inquiry via our Contact Form: https://support.iliabeauty.com/en-US/contact or email us at [email protected]. Additional information may be required upon our response. 

FAQs

My order was marked delivered but I can't find it- What should I do?

Sometimes packages will be marked delivered 24-48 hours in advance by the mail carrier. Please check your front and back porches, side doors, garage areas, and neighbors to make sure your package wasn't hidden or delivered to the wrong address. 

If it has been over 48 hours since your order was marked as delivered, we can certainly help. Please contact us so we can further assist you.

My item arrived damaged- What should I do?

We’re so sorry to hear your order arrived in less-than-perfect condition. We will fix this for you, please contact us for the next steps. 


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