How do I swap products or shades in my subscription?Updated 18 days ago

To swap or edit your subscription products or shades, please contact our Customer Support Team at [email protected] or submit an inquiry through our Contact Form here: https://support.iliabeauty.com/en-US/contact

State which products and shades you'd like to receive your next subscription. We recommend submitting your request at least 3 days before your next subscription shipment so our team has enough time to make the edits. We typically respond within 1-3 business days. Our response time is typically higher during promotions and the holiday season. Thank you for understanding!

If your products aren't swapped on time, you can exchange them by heading to our returns portal here: https://iliabeauty.loopreturns.com/#/