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ILIA Customer Support

What If I need to edit or cancel my ILIA Beauty order?<span id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In an effort to ship your products as soon as possible, we immediately begin processing your order as soon as it is placed. Once orders are submitted, we have a 45-minute window to modify and/or cancel your order during business hours. Please note, we&apos;ll do our best to accommodate your request, but we can&apos;t guarantee we&apos;ll be able to modify or cancel it. If your<span id="isPasted" style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">&#xA0;order has been dispatched, we are unable to cancel the order and it will need to be processed as a return once it&apos;s received. <span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important; font-size: 16px;">What To-DoILIA Beauty U.S. Orders:<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91);letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">If you need to edit or cancel your order, please email<span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">&#xA0;<span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;"><a href="mailto:support@iliabeauty.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">support@iliabeauty.com</a><span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91);letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">ASAP with your specific request. You can also find other ways to contact us here: <style type="text/css" id="isPasted"></style><span data-sheets-hyperlink="https://iliabeauty.com/pages/contact" data-sheets-hyperlinkruns="{&quot;1&quot;:0,&quot;2&quot;:&quot;https://iliabeauty.com/pages/contact&quot;}" data-sheets-userformat="{&quot;2&quot;:268738,&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15987699},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;15&quot;:&quot;Arial&quot;,&quot;21&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://iliabeauty.com/pages/contact&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;color:#1155cc;"><a href="https://iliabeauty.com/pages/contact" target="_blank">https://iliabeauty.com/pages/contact</a>&#xA0; <span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">Business Hours:<span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">8:30 am-8:30 pm EST

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at support@iliabeauty.com and be sure to include your order number in your request.
We process orders as quickly as possible, but we’ll d

What if I need to change or cancel my order? 

Questions About My ILIA Beauty Order

What is the ILIA return policy?

How do I exchange my ILIA order?

When will I get my refund?

What if my return is late?

ILIA Beauty Order Returns and Exchanges

What’s the status of my ILIA order?

My ILIA order was marked delivered but I can’t find it– What should I do?

My item arrived damaged– What should I do?

How do I edit or cancel my ILIA order?

How do I edit my shipping address for ILIA?

U.S. Shipping Costs

International Shipping Costs

Find ILIA Beauty International Retailers

ILIA Beauty Shipping and Delivery Process

What forms of payment do you accept?

Tell me more about e-gift cards.

How do I redeem an e-gift card?

Payment Methods

Can I use a promo code on top of a promotion?

Can I use multiple discount codes at checkout?

Promotions

FAQs About ILIA Beauty Payments and Promotions

How does ILIA Auto-Replenish work?

Which ILIA Beauty products are available for Auto-Replenish?

Can I return and/or exchange my ILIA Beauty Auto-Replenish order?

Can I use a promo code with my ILIA Beauty Auto-Replenish order?

How do I change, skip, or cancel my ILIA Auto-Replenish order?

What is the deadline to make changes to my ILIA Beauty Auto-Replenish?

If I change my next charge date, will it change my order frequency?

How do I edit my shipping address for ILIA Auto-Replenish?

How do I edit my ILIA Auto-Replenish billing address?

How do I change my ILIA Auto-Replenish charge date?

How will I know when my ILIA order will ship?

How often do ILIA's Auto-Replenish orders ship?

Does ILIA offer expedited shipping for Auto-Replenish orders?

Do you ship internationally with the Auto-Replenish program?

ILIA Beauty Subscription Questions and Information

Does ILIA have clean ingredients?

Are ILIA product made with natural or synthetic ingredients?

Are ILIA Beauty products gluten-free?

Is ILIA cruelty-free?

Are all ILIA Beauty products vegan?

Are ILIA Beauty products soy-free?

Are ILIA Beauty products dairy-free?

Is ILIA fragrance free?

Where are ILIA Products Manufactured?

Are ILIA Beauty products safe for pregnancy?

Are ILIA Beauty products certified organic?

Does ILIA test for heavy metals?

What are the active ingredients in ILIA Beauty's SPF products ?

Does ILIA Beauty use dyes in their products?

When will my ILIA Beauty products expire?

Will ILIA Beauty products melt/freeze in certain temperatures?

Does ILIA use Tocopherol?

Does ILIA use preservatives?

Is arnica good for your face?

What is mica in makeup?

ILIA Beauty Product FAQs and Information

ILIA Beauty Contact Information Information

Careers at ILIA Beauty

Recycling

ILIA Beauty Company Information and FAQs

ILIA Beauty Canada Shipping

What is your return policy for Canada?

How do I exchange my Canada order?

When will I get my refund for my Canada order?

My order was marked delivered but I can’t find it– What should I do?

How do I edit or cancel my Canada order?

How do I edit my shipping address?

ILIA Beauty Canada

ILIA Beauty U.K. Shipping

What is your return policy for the U.K?

How do I exchange my U.K. order?

When will I get my refund for my U.K. order?

What’s the status of my U.K. order?

How do I edit or cancel my U.K. order?

ILIA Beauty U.K.

How do I edit or cancel my ILIA order?Updated 2 months ago