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Can I edit, cancel, or change the shipping address for my order?<span id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To ship your products as soon as possible, we immediately begin processing your order as soon as it is placed. Once orders are submitted, we have a 45-minute window to edit, cancel, or change your address order during business hours. Please note, that we&apos;ll do our best to accommodate your request, but we can&apos;t guarantee we&apos;ll be able to edit/modify or cancel it. If your<span id="isPasted" style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">&#xA0;order has been dispatched, we are unable to cancel the order and it will need to be processed as a return once it&apos;s received.<span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">What To-Do<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">Submit your request&#xA0;<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;"><a class="fr-strong" href="https://support.iliabeauty.com/en-US/contact" rel="noopener noreferrer" target="_blank">here</a><span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">&#xA0;and select &quot;Cancel/Edit Order&quot; as your topic. Please type out your request including your order number and any additional details.<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">For Canada and UK Orders, please use the contact forms below or email the&#xA0;below addresses.<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">Canada: Click here for the Contact Form or email&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;"><a href="mailto:supportca@iliabeauty.com">supportca@iliabeauty.com</a><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">UK: <span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">Click here for the Contact Form or email&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;"><a href="mailto:supportca@iliabeauty.com">supportuk@iliabeauty.com</a><span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">Business Hours:<span style="letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">8:30 am-8:30 pm EST

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at support@iliabeauty.com and be sure to include your order number in your request.
We process orders as quickly as possible, but we’ll d

Can I edit or cancel my order?Updated 4 months ago