ILIA Customer Support logo
ILIA Customer Support logo

All articles

Can I edit or cancel my order?Updated 3 months ago

Can I edit, cancel, or change the shipping address for my order?

To ship your products as soon as possible, we immediately begin processing your order as soon as it is placed. Once orders are submitted, we have a 45-minute window to edit, cancel, or change your address order during business hours. Please note, that we'll do our best to accommodate your request, but we can't guarantee we'll be able to edit/modify or cancel it. If your order has been dispatched, we are unable to cancel the order and it will need to be processed as a return once it's received.

What To-Do

Submit your request here and select "Cancel/Edit Order" as your topic. Please type out your request including your order number and any additional details.

For Canada and UK Orders, please use the contact forms below or email the below addresses.

Canada: Click here for the Contact Form or email [email protected]

UK: Click here for the Contact Form or email [email protected]

Business Hours:

8:30 am-8:30 pm EST

Was this article helpful?