We accept all major credit cards, Shop Pay, Paypal, and Afterpay. We do accept Visa and Amex gift cards, but they will not work unless they cover the whole cost of the order.

We accept all major credit cards, Shop Pay, Paypal, and Afterpay. We do accept Visa and Amex gift cards, but they will not work unless they cover the whole cost of the order.

What methods of payment do you accept?

Great question! ILIA is sold in stores at places like Sephora, Ulta, Credo Beauty, and more. Use the Find A Store link and find the nearest location to you: https://iliabeauty.com/pages/find-a-store

Great question! ILIA is sold in stores at places like Sephora, Ulta, Credo Beauty, and more. Use the Find A Store link and find the nearest location to you:&#xA0;<a href="https://iliabeauty.com/pages/find-a-store" id="isPasted">https://iliabeauty.com/pages/find-a-store</a>

Where can I shop ILIA in person?

Submit a Customer Service Inquiry via our Contact Form:. https://support.iliabeauty.com/en-US/contact. ILIA Beauty - Customer Service email addresses:. U.S. and International: support@iliabeauty.com. Canada: supportca@iliabeauty.com. UK: supportuk@il

Submit a Customer Service Inquiry via our Contact Form:<style type="text/css" id="isPasted"></style><a href="https://support.iliabeauty.com/en-US/contact" id="isPasted">https://support.iliabeauty.com/en-US/contact</a>ILIA Beauty - Customer Service email addresses:U.S. and International: <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a>&#xA0;Canada: <a href="mailto:supportca@iliabeauty.com">supportca@iliabeauty.com</a>&#xA0;UK: <a href="mailto:supportuk@iliabeauty.com" id="isPasted">supportuk@iliabeauty.com</a>&#xA0;ILIA Beauty -&#xA0;Wholesale Inquiries:&#xA0;For U.S. wholesale inquiries, please email <a href="mailto:wholesale@iliabeauty.com">wholesale@iliabeauty.com</a>For International wholesale inquiries, please email&#xA0;<a href="mailto:international@iliabeauty.com">international@iliabeauty.com</a>ILIA Beauty -&#xA0;Partnerships &amp; Influencers:Please email <a href="mailto:partnerships@iliabeauty.com">partnerships@iliabeauty.com</a>

Contact Information

All active ILIA Beauty roles can be found here on our Careers page: https://iliabeauty.recruitee.com/. You'll apply directly through Recruitee.

All active ILIA Beauty roles can be found here on our Careers page: <a href="https://iliabeauty.recruitee.com/" id="isPasted">https://iliabeauty.recruitee.com/</a>You&apos;ll apply directly through Recruitee.

Careers at ILIA Beauty

ILIA Beauty x Pact CollectiveIn Partnership with Pact CollectiveWe invite you to mail in up to 10 empty beauty products per month—ours or another brand’s— and Pact will break it down responsibly, so it doesn’t end up in a landfill. To recycle your em

<div data-block="true" data-editor="2rq09" data-offset-key="drg8d-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="ilia-beauty-x-pact-collective">ILIA Beauty x Pact Collective</h1></div><h4 id="in-partnership-with-pact-collective">In Partnership with Pact Collective</h4><div data-offset-key="drg8d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">We invite you to mail in up to 10 empty beauty products per month&#x2014;ours or another brand&#x2019;s&#x2014; and Pact will break it down responsibly, so it doesn&#x2019;t end up in a landfill. To recycle your empty beauty products, please visit our&#xA0;<a href="https://iliabeauty.com/pages/recycling" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank">recycling page</a>&#xA0;to request a prepaid shipping label and follow these next steps:&#xA0;</div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px;"><li data-block="true" data-editor="2rq09" data-offset-key="c5sb4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91);"><div data-offset-key="c5sb4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Clean and empty&#xA0;your 5-10 PACT approved beauty products per&#xA0;<a href="https://www.pactcollective.org/pact-collection-guidelines" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank">Pact Guidelines</a></div></li><li data-block="true" data-editor="2rq09" data-offset-key="4ff3g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91);"><div data-offset-key="4ff3g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Place the packaging in a recycled box (no larger than 6&#x201D;x6&#x201D;x3&#x201D;) or envelope (no larger than 8&#x201D;x12&#x201D;)</div></li><li data-block="true" data-editor="2rq09" data-offset-key="9eb2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(91, 91, 91);"><div data-offset-key="9eb2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Print and place the postage label attached below to the outside of the package and drop it off into a mailbox.</div></li></ul></div>

Recycling

Feel free to chat live with us, we will reply during business hours.

Hi! We are happy to hear from you. Please allow 1-3 days for a response. You can find our current promotions here: https://iliabeauty.com/pages/promotion-details.

Start a U.S. return by clicking here: https://returns.iliabeauty.com/#/

Find My Shade

ILIA Customer Support

Learn more about ILIA Beauty and our commitment to creating clean, sustainable beauty products. Join us on our journey towards beauty without compromise.

Company Information & FAQs | ILIA Beauty Help Center

ILIA Beauty puts focus towards clean beauty without compromise. Learn more about our company and explore our range of clean, sustainable beauty products. Embrace a new standard of conscious beauty with ILIA.

Learn More

How do I check the status of my order?

How can I edit or cancel my order?

My order arrived damaged. What do I do?

What do I do if I receive the wrong item(s) in my order?

My order is missing item(s), what do I do?

My order was marked delivered, but it's not here. What do I do?

What can I use my discount code on?

How do I apply my discount code?

My promo code isn't working

I forgot to use my promo/discount code on my order

How do your sitewide promotions work?

What forms of payment do you accept?

Tell me more about e-gift cards.

Orders

What is your return/exchange policy?

How do I start a return?

How do I start an exchange?

When will I get my refund?

Returns & Exchanges for the US

Returns & Exchange policy(UK)

Returns & Exchanges for UK

Returns & Exchanges policy (CA)

Returns & Exchanges for Canada

Returns & Exchanges

Where is my order?

How do I track my order?

How long does shipping and delivery take?

Do you offer free shipping?

Find ILIA Beauty International Retailers

Shipping & Tracking  FAQ's (US)

Shipping Time Frames & Costs (UK)

Shipping & Tracking FAQ's (UK)

Shipping Time Frames & Costs (CA)

Shipping & Tracking FAQ's (CA)

Shipping & Tracking

How do I set up an account?

I'm having trouble logging into my ILIA account

Do I need an account to place an order?

Why can't I login to my account to manage my subscription?

What can I manage in my account for my subscription?

How do I skip my next subscription shipment?

How do I cancel my subscription?

How do I change the frequency of my subscription?

When is my next subscription order?

How do I swap products or shades in my subscription?

Tell Me More about Subscription

Tell Me More about ILIA VIP Rewards

How do I change my default address?

Account Access and Subscription Management

How do I find my shade?

Are ILIA products clean, natural, and organic?

Are ILIA products gluten-free?

Are ILIA products vegan?

Are ILIA products soy-free?

Are ILIA products dairy-free?

Are ILIA products fragrance-free?

Are ILIA products nut-free?

Are ILIA products certified organic?

Are ILIA products safe for pregnancy?

Does ILIA test on animals?

Do ILIA products contain Titanium Dioxide?

What does "may contain" mean in your ingredient lists?

Where is your tocopherol derived from?

What preservatives does ILIA use?

What active ingredients are in Skin Tint?

Does ILIA test for heavy metals?

Does ILIA Beauty use dyes in products?

Where are ILIA products made?

Where do you source your mica?

When do my products expire?

Will my products melt/freeze in certain temperatures?

I'm have a reaction to a product, what do I do?

Ingredients and Products

How do I earn points?

My points aren't reflecting properly in my account

Do subscription orders qualify for reward loyalty points?

How do I redeem my points?

Can I use my points and a promo code?

Is there a limit to how many product reviews I can earn points for?

What happens to my points if I cancel an order after redeeming a reward?

What do ‘approved,’ ‘pending,’ and ‘canceled’ mean?

I completed an activity. Why haven’t I earned points yet?

How do I leave the program?

Where can I report a problem or send feedback?

Loyalty Rewards