Orders

Tracking

• What’s the status of my order?
• My order was marked delivered but I can’t find it– What should I do?

Changes to orders

• What if I need to change or cancel my order?
• How can I edit my shipping address?

Returns, Exchanges and Refunds

• What is your online return policy?
• Can I exchange my product?
• My item arrived damaged– What should I do?
• What if my return is late?
• When will I get my refund?

Subscription

• How does Subscription work?
• Which ILIA products are available for Auto-Replenish?
• Can I return and/or exchange my Auto-Replenish order?
• Can I use a promo code with my Auto-Replenish order?
• What does Order Now mean?
• How do I change, skip, or cancel my Auto-Replenish order?

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