What if something I ordered arrived damaged? Ilia Beauty May 14, 2021 21:38 Updated If your order arrived damaged, please email us at email@example.com and we will make this right for you. Related articles What is your online return policy? Can I exchange my product? What if my return is late? What if I need to change or cancel my order? What’s the status of my order? Comments 0 comments Please sign in to leave a comment.