What if something I ordered arrived damaged? Ilia Beauty July 29, 2021 16:12 Updated If your order arrived damaged, please email us at firstname.lastname@example.org and we will make this right for you. Related articles Can I exchange my product? What is your online return policy? What if my return is late? What if I need to change or cancel my order? What’s the status of my order? Comments 0 comments Please sign in to leave a comment.