What is your online return policy?

At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.

If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.

We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

US: To return or exchange your order, please visit our returns portal to start the return process. Using your order number and US shipping zip code, you will be able to start the process.

Canada: please email us at supportca@iliabeauty.com.

International: please email us at support@iliabeauty.com.