Can I exchange my product?

To exchange your order and you are within 60 days of purchase, please visit our returns portal to start the return process. Using your order number and US shipping zip code, you will be able to start the process. Once the return is processed you will receive one of two options: 

You may receive an instant voucher, which expires 4 days after being provided, for exchange purposes. Once it expires, if there is any unused balance you will be automatically refunded to the original form of payment. 

If you don’t receive the exchange voucher, our system will provide a free prepaid return label so that you can send your items back to us. Once received, our system will automatically refund you to the original form of payment. We use a third party system for all returns, which will determine the outcome.

For Canadian orders, please email supportca@iliabeauty.com. 

For all other international orders, please emailsupport@iliabeauty.com.