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How do I exchange my ILIA order?Updated 2 months ago

ILIA Beauty U.S. Exchanges:

If you're within 60 days of purchase, to exchange your order please visit our returns portal. Using your order number and US shipping zip code, you will be able to start the process here: https://returns.iliabeauty.com/. Once the return is started, you may either shop now for a new product or shade, or you can opt for a refund to your original form of payment! If necessary, our system will provide a free prepaid return label so that you can send your items back to us.


International Exchanges:

If you're within 60 days of purchase, to exchange your order please email [email protected].

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