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ILIA Beauty U.K.

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ILIA Beauty U.K. Shipping

*Due to high volume during the Black Friday and Cyber Monday sales events, your package may be delayed. Orders will be processed, shipped, and delivered within 6-8 business days. Orders placed on https://iliabeauty.com/en-gb will ship within 1-2 busi

What is your return policy for the U.K?

ILIA Beauty U.K. Returns + Exchanges:. If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from https://iliabeauty.com/en-gb (minus the original cost of shipping). At

How do I exchange my U.K. order?

ILIA Beauty U.S. Exchanges:. If you're within 60 days of purchase, to exchange your order please visit our returns portal. Using your order number and US shipping zip code, you will be able to start the process. When you get to the end, you'll receiv

When will I get my refund for my U.K. order?

Once ILIA Beauty receives your return, please allow up to 10 business days for it to be processed. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back

What’s the status of my U.K. order?

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order, please email us at s

My order was marked delivered but I can’t find it– What should I do?

Oh no! If your package has been lost in transit, please email us at [email protected]. *After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

My item arrived damaged– What should I do?

ILIA Beauty U.K. Orders:. We’re so sorry to hear your ILIA Beauty order arrived in less-than-perfect condition. Please email us at [email protected] with your order number and we will get you taken care of. Additional information may be requir

How do I edit or cancel my U.K. order?

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d

How do I edit my shipping address?

Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d