Orders placed on https://iliabeauty.com/en-ca will ship from our warehouse in Quebec within +1 business day and you can find your estimated delivery times below depending on your zone. Your order will ship via Canada Post or FedEx and you'll receive
ILIA Beauty Canada Returns + Exchanges:. If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the original cost of shipping). At this time, w
ILIA Beauty U.S. Exchanges:. If you're within 60 days of purchase, to exchange your order please visit our returns portal. Using your order number and US shipping zip code, you will be able to start the process. When you get to the end, you'll receiv
Once ILIA Beauty receives your return, please allow up to 10 business days for it to be processed. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back
Oh no! If your package has been lost in transit, please email us at [email protected]. *After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
ILIA Beauty Canada Orders:. We’re so sorry to hear your ILIA Beauty order arrived in less-than-perfect condition. Please email us at [email protected] with your order number and we will get you taken care of. Additional information may be requ
Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d
Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please email us at [email protected] and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll d